Nutrilords terms and conditions

The general terms and conditions of sale below apply to sales concluded between the company NUTILORDS SA and any non-professional buyer via the website

The general terms and conditions set out the conditions and obligations for ordering, the terms of payment for delivery and the management of product returns.
But also the terms of use of the site.
Also anyone wishing to purchase NUTRILORDS products via the site must create an account and expressly accept the general terms and conditions of sale without any reservations.

Who are the terms and conditions intended for?

  • Who are we? The website is published by NUTRILORDS SA, a limited company with capital of 100,000 Swiss francs, registered in the Commercial Register of the Canton of Vaud under number CHE 486.353.776, headquartered at rue du center 136, 1025 Saint sulpice, and represented by Mr Alban Dupuis.
    Phone +41 79 851 10 10
    Email Email :
  • The site is strictly reserved for non-professional consumers, i.e. individuals of legal age and legal capacity acting for personal purposes. The person buying on the site must not do so for professional or commercial purposes including resale.

What products are involved?

These are food supplements as defined by the Ministry of Health as foodstuffs whose purpose is to supplement a normal diet and which constitute a concentrated source of nutrients or other substances with a nutritional or physiological effect. Please note that food supplements are not medicines
. Consequently, they can never be an alternative to medicines prescribed by a doctor or dispensed by a pharmacist.
The substances contained in food supplements do not have a therapeutic effect, and are not intended to prevent or cure disease.
As foodstuffs, the manufacture of food supplements is not permitted. As foodstuffs, the manufacture of food supplements is governed by European regulations.

Preliminary acceptance of the General Terms and Conditions

Acceptance of the GSC is made by the validation of the order, it is irreversible and without any reservation.
The GSC shall prevail over any other general or special conditions not agreed by NUTRILORDS.

The terms and conditions are available to the consumer on the website.
The customer acknowledges having read them by ticking the box provided for this purpose.

The terms and conditions of sale are subject to change without notice.

The GTC are applicable from the date they are posted online as specified above and until the next update.

The company NUTRILORDS is likely to modify and update the terms of the GST, therefore the customer is advised to regularly consult the latest version of the GST online.
Nevertheless, the applicable version is the one in force on the day of the online purchase and which the customer validates during the order process.
Any subsequent modification of the GCS will have no consequences.
In the event of a modification affecting the customer's account, the customer will be informed by e-mail with reasonable notice before the modification takes effect.
If the customer does not accept the modification, he/she may request the deletion of his/her customer account by return e-mail.

Customer account registration process

Any consumer can browse the site freely.
However, in order to place an order, the customer must create a "Customer Account".
On this occasion, the customer must fill in the following details:

  • First name
  • Email address
  • Order validation
  • Postal and delivery address
  • Phone number
  • Choose identifying codes (in this regard the customer is solely responsible for the use made of these codes and the company NUTRILORDS would not be liable for usurpation. In this case, the customer must immediately inform the company, which may suspend the account after analysis.

After building up his online basket by selecting the chosen products the customer will validate the basket and accept the GTC by validating and paying his order.

After choosing the delivery method and the payment made the customer will receive a confirmation email specifying the terms of execution.

The company reserves the right to refuse any order (quantity or regularity suggesting that the customer is acting for personal or commercial purposes) placed in bad faith or for any other legitimate reason and in particular in the event of a dispute over the payment of an order.

Product presentation and pricing

The essential characteristics and prices of each product are shown on the site.

The products are presented on the site as faithfully as possible.
Offers and products are supplied at the current price listed on the site at the time of order registration.

In the event of products being out of stock or unavailable after the order has been finalized, the company will inform the customer as soon as possible and propose either deferred delivery or reimbursement.
In any case, as long as the unavailability is not the fault of NUTILORDS, the company cannot be held responsible.

Financial conditions

The total price is indicated on the order summary before final payment. The price is indicated in Swiss francs, euros or dollars and includes the country's VAT.
Please note that the price does not include delivery charges, which are invoiced in addition and indicated before validation.
The price is payable in full on the day of the order by secure payment.
In the event of refusal of payment, the order will be cancelled. If payment is refused, the order is automatically cancelled.

Concerning promotional offers, they are valid only during the period of validity mentioned and as long as they are displayed on the website as well as within the limits of available stocks.

Delivery conditions

NUTRILORDS undertakes to use its best efforts to deliver products within a reasonable time.
For Switzerland and Europe the delivery time is 5 working days.
Delivery times are indicated on the site when the order is placed, but may vary according to stock availability, delivery method and the country concerned.
Delivery times are calculated in days. Delivery times are counted in working days and run from the date of account from the confirmation of the order by the company.

Deliveries are made to the address indicated by the customer when validating the order.

Postage charges include VAT.

It is important to remember the rule of law regarding the transfer of risks:

Risks on products are transferred to the customer upon receipt. The customer is responsible for checking the condition of the packaging and products delivered upon receipt.
It is the customer's responsibility to make any reservations or complaints he/she deems necessary, or even to refuse the package if it is damaged.
In the event of loss, non-conformity or damage, the customer is required to inform the company as soon as possible.

The company cannot be held responsible for failure to deliver due to the customer or force majeure.

If the lost product is found, it will be returned to the customer at no extra cost. Should the product not be found, if it is considered lost, the company will be able to send it back to the customer.
. And in the event that the product is no longer available the company will reimburse the customer.

If the address given is incorrect: the customer is solely responsible for the accuracy of the address given when placing the order.
The package returned to Nutrilords due to an error on the address will be reshipped at the customer's expense and Nutrilords cannot be held responsible for the inability to deliver.

Returns mentioning NPAI: after receipt and acceptance of the returned parcel by Nutrilords services, a credit note for the total amount of the order minus shipping costs will be credited to the customer's account within 72 hours of receipt of the parcel.

For unclaimed parcels: idem

Customs taxes

In the event that the country of delivery is outside the European Union, the customer may be subject to customs duties.

Right of withdrawal:

In application of article L 221-19 of the French Consumer Code, the customer has a period of 14 days from receipt of the order to exercise his or her right of withdrawal from NUTRILORDS without having to justify his or her reasons or pay any penalties, for the purpose of reimbursement, provided that the products are returned in their original packaging, complete and in perfect condition, allowing them to be marketed again.
The customer must return the product ordered in its original packaging, in its original condition, new, unused, unopened (the seal must still be present), with the references of the initial order.
The return of products is at the customer's expense. The return of products is at the customer's risk and expense, and it is the customer's responsibility to pack the products with care so that they are not damaged during return transport.
It is also recommended that the customer use the original packaging. It is also recommended to use a means of product traceability that provides proof of shipment and receipt.

The company will reimburse the customer for the total price in the case of a retraction under the above conditions, at the latest within 14 days of the company being informed of the customer's decision to retract, and subject to having received the product within this period. Please note that the company reserves the right to refuse reimbursement for opened or used products.

Warranties and liability:

The products sold by Nutrilords on the site comply with the contractual and legal provisions in force.
The products meet generally accepted quality criteria and are covered by the warranty provided for in Article L217-4 et seq. of the French Consumer Code.
. But also of the legal warranty against hidden defects provided for in article 1641 et seq. of the Civil Code.

The use of these products requires a healthy lifestyle.

The customer is informed that the consumption of products is strongly discouraged without the prior advice of a health professional if he/she is in one of the following cases: health problem, special diet or nutrition, pregnant person, following a medical treatment, pathology, allergy or food intolerances, intensive sports practice.
The products are not medicines and cannot be used as substitutes for a varied and balanced diet.

The nutrilords company cannot be held responsible for the consumption of products if it turns out that the customer had not taken the necessary steps to guard against all risks.

The company does not guarantee any obligation of result regarding the effects of the products on the customer.

With regard to legal warranties, the customer will, where applicable, have the choice between two options: either keep the product and request a price reduction or return the product and request reimbursement in accordance with article 1644 of the Civil Code.

In the event of non-conformity or hidden defect of a product the customer must send a letter or email of complaint to the company NUTRILORDS. This complaint must be formulated with precision and relevance with regard to the defect or the non-conformity and this to allow the company NUTRILORDS to understand and exchange on this subject.

In case of hidden defect or non-conformity of a product the customer must send a letter or email of complaint to the company NUTRILORDS.

The obligations of NUTRILORDS

The NUTRILORDS company meets the obligations as set out in articles L217-4 and L217-5 of the French Consumer Code.

Prescription of actions

In accordance with Article L217-12 of the Consumer Code "the action resulting from the lack of conformity is prescribed by 2 years from delivery of the goods."

And article 1648 of the Civil Code prescribes the action for latent defects at 2 years from the discovery of the defects.

Responsibility of NUTRILORDS

NUTRILORDS cannot be held liable in the following cases:

  • Non-compliance with the legislation of the country in which the products are delivered, which it is the customer's responsibility to check
  • .
  • For misuse, use for professional purposes, negligence or lack of maintenance on the part of the customer, as in the case of normal wear and tear of the product, accident or force majeure
  • .

The warranty of NUTRILORDS is in any case limited, to the replacement or refund of products recognized as non-conforming or affected by a defect.

Intellectual property

The company NUTRILORDS is the owner of the exploitation right of the brand NUTRILORDS but also of all photos texts illustrations videos sounds as they appear on the website.

However, the company grants customers a personal and limited license to reproduce and display the content of the site but solely for their personal, private use in their capacity as consumers for the sole purpose of viewing or placing an order.

This license prohibits any other right including the right to modify, copy, reproduce display assign all or part of the content appearing on the site.

Personal data protection

All information collected by NUTRILORDS relating to customer consumers is for the exclusive purposes of the website and operation.
In this context NUTRILORDS undertakes to process this information in compliance with EU Regulation 2016/679 on privacy policy.

Allocation of jurisdiction

In accordance with Article L 612-1 of the French Consumer Code, the consumer, subject to Article L 612-2 of the French Consumer Code, has the right to submit a request for amicable resolution through mediation, within a period of less than 1 year from the date of his or her written complaint to a professional.

The customer remains free to accept mediation or not.

Each party is free to accept or refuse the solution proposed by the mediator.

The appointment of the accredited mediator takes place by mutual agreement between the parties.

The customer may also have recourse to the dispute resolution platform set up by the European Commission.

Failing amicable resolution, the competent court is that of the consumer's place of residence or delivery, or under article L 631-3 of the French Consumer Code, the court of the place where the harmful event occurred.

Acceptance and customer rights

By validating an order, the customer acknowledges that he/she has been provided, in a legible and comprehensible manner, with these GTCs and all the information and details referred to in article L 111-1 et seq. of the French Consumer Code, in particular:

  • The essential characteristics of the product
  • The price and ancillary costs
  • The delivery time
  • NUTRILORDS company information
  • Info relating to legal warranties and how to implement them
  • The functionalities of the digital content
  • The possibility of recourse to mediation
  • The right of withdrawal